Brain Games Word Puzzles - Customer Support

Q:        When I attempt to install Brain Games Word Puzzles software, a window opens that states the
software requires 256 Mb of RAM and that my computer has only 248 Mb available.   Is there a way to
install this software without me having to add more RAM?

A:        We have posted a free update for the program that is a little more forgiving on the RAM
requirement and this should fix this problem.   Additionally, it is always good practice to make sure your
PC's display and video drivers are up to date - for that you would need to go to your PC manufacturer's
website (i.e. Dell, HP, etc.) and check for driver updates.

Also, be sure you are running the most recent version of DirectX from Microsoft.   Go to this Microsoft site
to download the latest version of DirectX:

DirectX Download

When updating your Brain Games Word Puzzles program:
Uninstall any portion of the program that may have installed using Add/Remove Software function in
Control Panel.

Then download the free program update by clicking on this link:

Brain Games Word Puzzles Update - Download Here

Save the .exe file to your desktop or other easily accessible area for you. It may take a few
minutes to download depending on your Internet connection. Double-click the link and install the
program. Then if you can launch the program, try to open each of the games.

Q:        I am unable to play all 5 games, is there something wrong with my CD?

A:        We continue to look at this problem on a case by case basis as it has been shown to be
PC-specific issue related to video/display drivers and hardware requirements.   Brain Games Word
Puzzles does have accelerated graphics in some of the games, therefore your PC must meet the
requirements.   Your PC might only require one or two of the steps to fix the issue, while others
may require all three.

STEP ONE:
Click on the "Brain Games Word Puzzles Update" link to download the new file. Save the
.exe file to your desktop or other easily accessible area for you. It may take a few minutes to
download depending on the speed of your Internet connection. Double-click the link and install the
program. Then if you can launch the program, try to open each of the games.

STEP TWO:
Also update your video/display drivers through your PC manufacturer (i.e. Dell, HP, etc) and DirectX
(http://www.microsoft.com/windows/directx ) as this could be a related problem. After updating
drivers and the program, open the game and see if you continue to have the same problem
opening all the individual games.

STEP THREE:
If you continue to have the problem, the last fix would be to alter your hardware acceleration slider.

Go to START.
Select CONTROL PANEL.
Select DISPLAY.
Click on the tab for SETTINGS.
Click on ADVANCED button.
Click on TROUBLESHOOT tab.

Here you will see a slider to adjust the hardware acceleration in Windows. This adjusts the control
Windows has over your video card. The video card's built-in instructions and features may cause a
conflict with the game. The lower the setting, the fewer features the video card will have to use. The
higher settings will allow the video card to use more of its features.

Games with high 3D requirements will usually work best with this setting on Full, while older games may
not work correctly until you lower this setting to None or Basic. We suggest setting your slider towards
FULL.

Click APPLY, then OK to exit out of this area.
Start Brain Games Word Puzzles again and open the programs that previously would not open.

Q:        I have tried the update on your site for Word Puzzles and I still can’t get the program to work
on my older PC.   Is there anything else you suggest?

A:        In rare instances, we have had users who need to take this one step further.   Right click the
WORD PUZZLES shortcut on your desktop, then click PROPERTIES.   Click on the COMPATIBILITY tab,
and check the three check boxes under DISPLAY SETTINGS. Then restart your PC and try to open the
program again.